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New Forms of Collaboration in Emergency Response Systems : A framework for participatory design of information systems

機(jī)譯:應(yīng)急系統(tǒng)中的新協(xié)作形式:信息系統(tǒng)參與式設(shè)計(jì)框架

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摘要

An emergency response systems (ERS) is usually responsible for delivering essential services to save lives and minimise environmental damage in case of small, frequent or large-scale emergencies. The ongoing global financial crisis, lack of professional resources, public sector cuts and rising public expectations are some of the challenges ERSs currently are facing. At the same time, societal trends in form of large-scale disasters such as tsunamis, storms, forest fires, terror attacks, and wars in the Middle East leading to mass migration have intensified recently and globally, increasing demand for these services in the public sector. As a result, emergency response actors are often under extreme pressure, and may need to seek assistance from and cooperate with other resources in society in order to become more effective. An emerging trend in ERSs in response to the challenges, in Sweden and internationally, is to create new forms of collaboration in emergency management (e.g., cross-sector collaboration, involving citizens in e-government, and involving volunteers). While research and practice have started to show the benefits of organising ERSs in new ways, the increasingly broad set of heterogeneous stakeholders involved in the collaborations introduce various challenges. Legal issues, unclear responsibilities of actors, difficulty in the categorisation of tasks, job insurance problems, diversity in education and background of actors, and difficulty determining actors’ specific needs for IS support are some examples. Analysis of collaborations thus becomes increasingly complex, and must incorporate many aspects. Rudimentary analyses may result in failure of related projects and IS development, and ultimately in less effective collaborations. New forms of collaboration must therefore be analysed and understood rigorously, generally and in each specific context in order to develop them for ERSs and the public sector and to support actors with effective IS tools. This thesis develops and presents a framework for analysing new forms of collaboration in ERSs. It also provides an initial suggestion on how to apply the framework with a specific focus on IS development. The study was carried out as a qualitative case study based on three kinds of collaboration in the Swedish ERS: co-operative, cross-sector use of resources, involving civil volunteers in response operations and co-location of actors. The framework has fifteen dimensions. They are: Type/Role, Attitude, Training, Background, Task and Responsibility, Availability/Accessibility, Incident Type, Communication Methods, Information Technology, Emergency Supplies, Organisational Structure, Leadership, Costs/Benefits, Environment, and Regulations and Legal Issues. Sociotechnical systems theory and participatory design principles were applied to make the framework usable in the IS field. The framework can be used generally to analyse new forms of collaboration in ERSs in order to understand its different aspects and emergent challenges, such as actors’ tasks, relevant laws, leadership and organisational factors, which may otherwise be overlooked, into the analysis process. As to IS development, the framework can contribute to organisational analysis and needs analysis in the participatory design of IS for ERSs, e.g. by helping to identify key stakeholders and involve them in the development process. The framework was initially tested at the co-location case and showed several promising benefits in terms of identifying and involving stakeholders in the development process. It was deemed helpful in determining and formulating interviews, observations, and future workshops in order to explore and study all relevant dimensions of the collaboration in the early phases of participatory design. It was also felt that the framework saved time and resources. It is argued that it may offer similar benefits in similar cases, although this will require further testing with more case studies. A standardised and developed version of the framework may also be adapted to be applicable to other public sector contexts such as e-government in which new forms of collaboration and governance are in focus. Such a framework may also help to address general challenges often associated with participatory design, add formalisation to it, and contribute to shift it from an academic to a practical approach in order to derive its benefits in complex environments. The next step will be to use the framework as a departure point for analysing the potential co-operative use of resources and cross-sector collaboration in the project ‘Efficient Communal Use of Municipal Resources for Increased Safety and Security’ (ESKORT) in the municipality of Norrk?ping.
機(jī)譯:緊急響應(yīng)系統(tǒng)(ERS)通常負(fù)責(zé)提供必要的服務(wù),以在小規(guī)模,頻繁或大規(guī)模緊急情況下挽救生命并最大程度地減少環(huán)境破壞。持續(xù)的全球金融危機(jī),專業(yè)資源的缺乏,公共部門的削減以及公眾期望的提高,是ERS目前面臨的一些挑戰(zhàn)。與此同時(shí),海嘯,風(fēng)暴,森林火災(zāi),恐怖襲擊以及導(dǎo)致大規(guī)模移民的中東戰(zhàn)爭等大規(guī)模災(zāi)害形式的社會趨勢最近和全球范圍內(nèi)都在加劇,公眾對這些服務(wù)的需求不斷增加部門。結(jié)果,應(yīng)急行動者往往承受著巨大的壓力,可能需要尋求社會上其他資源的幫助并與之合作才能變得更加有效。在瑞典和國際上,ERS應(yīng)對挑戰(zhàn)的一種新興趨勢是在應(yīng)急管理中創(chuàng)建新的協(xié)作形式(例如,跨部門協(xié)作,公民參與電子政務(wù)以及志愿者參與)。盡管研究和實(shí)踐已開始顯示以新方式組織ERS的好處,但參與合作的越來越多的不同利益相關(guān)者提出了各種挑戰(zhàn)。法律問題,參與者的職責(zé)不明確,任務(wù)的分類困難,工作保險(xiǎn)問題,參與者的教育和背景的多樣性以及難以確定參與者對信息系統(tǒng)支持的特定需求等都是例子。因此,對協(xié)作的分析變得越來越復(fù)雜,并且必須包含許多方面?;A(chǔ)分析可能會導(dǎo)致相關(guān)項(xiàng)目和IS開發(fā)失敗,并最終導(dǎo)致無效的協(xié)作。因此,通常必須在每種特定情況下嚴(yán)格分析和理解新的協(xié)作形式,以便為ERS和公共部門開發(fā)新的協(xié)作形式,并通過有效的IS工具為參與者提供支持。本文開發(fā)并提出了一個(gè)框架,用于分析ERS中新的協(xié)作形式。它還提供了有關(guān)如何應(yīng)用該框架的初步建議,尤其是針對IS開發(fā)。該研究是定性的案例研究,是基于瑞典ERS中的三種合作進(jìn)行的:合作,跨部門使用資源,使民間志愿者參與應(yīng)急行動以及行動者的共同辦公。該框架有十五個(gè)維度。它們是:類型/角色,態(tài)度,培訓(xùn),背景,任務(wù)和責(zé)任,可用性/可訪問性,事件類型,通信方法,信息技術(shù),應(yīng)急物資,組織結(jié)構(gòu),領(lǐng)導(dǎo)力,成本/收益,環(huán)境,法規(guī)和法律問題。應(yīng)用社會技術(shù)系統(tǒng)理論和參與性設(shè)計(jì)原則使該框架在IS領(lǐng)域中可用。該框架通??捎糜诜治鯡RS中的新型協(xié)作形式,以了解其不同方面和新出現(xiàn)的挑戰(zhàn),例如參與者的任務(wù),相關(guān)法律,領(lǐng)導(dǎo)力和組織因素,這些因素在分析過程中可能會被忽略。關(guān)于信息系統(tǒng)的發(fā)展,該框架可有助于針對ERS的信息系統(tǒng)的參與設(shè)計(jì)中的組織分析和需求分析。通過幫助確定關(guān)鍵的利益相關(guān)者并使他們參與開發(fā)過程。該框架最初在同一地點(diǎn)的案例中進(jìn)行了測試,并且在確定利益相關(guān)者并使之參與開發(fā)過程方面顯示出一些可喜的收益。它被認(rèn)為有助于確定和制定訪談,觀察和未來的研討會,以便在參與式設(shè)計(jì)的早期階段探索和研究合作的所有相關(guān)方面。也有人認(rèn)為該框架節(jié)省了時(shí)間和資源。有人認(rèn)為,在類似情況下,它可能會提供類似的好處,盡管這需要通過更多的案例研究進(jìn)行進(jìn)一步的測試。該框架的標(biāo)準(zhǔn)化和開發(fā)版本也可以進(jìn)行修改,以適用于其他公共部門環(huán)境,例如電子政務(wù),其中新形式的協(xié)作和治理是重點(diǎn)。這樣的框架還可以幫助解決通常與參與式設(shè)計(jì)相關(guān)的一般性挑戰(zhàn),為其增加形式化,并有助于將其從學(xué)術(shù)方法轉(zhuǎn)變?yōu)閷?shí)用方法,以便在復(fù)雜的環(huán)境中獲得其收益。下一步將使用該框架作為出發(fā)點(diǎn),以分析市政當(dāng)局在“有效公共使用市政資源以增加安全和保障”(ESKORT)項(xiàng)目中潛在的合作使用資源和跨部門合作諾爾雪平。

著錄項(xiàng)

  • 作者

    Yousefi Mojir, Kayvan;

  • 作者單位
  • 年度 2016
  • 總頁數(shù)
  • 原文格式 PDF
  • 正文語種 eng
  • 中圖分類

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